Name: ALBUJI
Price range: $$

Question 1

How often are filters replaced?

Accepted Answer

Basic filters such as sediment and activated carbon are usually replaced every 6-12 months, depending on water quality and usage. RO membrane has a longer lifespan, usually 2-3 years. Softeners only require salt addition and periodic maintenance. We offer automatic reminders and maintenance plans so you never forget.

Question 2

What is the difference between RO and standard filters?

Accepted Answer

Standard filters (sediment, carbon) remove larger particles, sand, chlorine and improve taste. RO (Reverse Osmosis) systems use pressure and a special membrane that removes up to 99% of impurities, including dissolved salts, heavy metals, bacteria and viruses. RO provides the purest water possible for drinking.

Question 3

How do I know what system I need?

Accepted Answer

The right system depends on several factors: current water quality, your needs (drinking, cooking, appliance protection), number of people, and budget. Contact us for a free consultation - we will assess your situation and recommend the optimal solution.

Question 4

Do you do the installation?

Accepted Answer

Yes, we offer professional installation included with most products. Our technicians are certified and have extensive experience. Installation is done according to international standards and includes system testing before handover.

Question 5

How long does installation take?

Accepted Answer

Installation of standard systems (under-sink RO, simple filters) usually takes 1-3 hours. More complex systems like whole-house, softener, or commercial systems may require 4-8 hours or more. We will inform you in advance about the expected duration.

Question 6

Do you offer service in Albania and Kosovo?

Accepted Answer

Yes, our service fully covers both countries. We have local teams in major cities that enable fast installation and maintenance. There is no extra cost for service outside Tirana or Pristina.

Question 7

Are products under warranty?

Accepted Answer

Yes, all our products come with manufacturer warranty ranging from 1 to 5 years depending on the product. In addition to the product warranty, we also offer a 1-year workmanship warranty for installation. In case of defect within warranty, replacement is done at no cost.

Question 8

Do you offer replacement filters for other systems?

Accepted Answer

Yes, we have a wide range of filters that fit most systems on the market, not just those we sell. Contact us with your system model and we will find the right filters for you.

Question 9

How much does annual maintenance cost?

Accepted Answer

Maintenance cost depends on the system and plan you choose. We offer different plans that include periodic checks, filter replacement, and priority support. Contact us for a personalized quote.

Question 10

How can I order?

Accepted Answer

You can contact us through the form on the website, WhatsApp, or phone. After the initial consultation, we will send you a detailed offer. Once you agree, we schedule the installation date.

Question 11

Do you offer installment payments?

Accepted Answer

Yes, for purchases above a certain amount we offer interest-free installment options. Contact us to discuss payment options that fit your budget.

Question 12

How quickly can installation be done?

Accepted Answer

For products in stock, installation can be done within 3-7 business days from order confirmation. For specialized or custom systems, the time may be longer. We will inform you of the exact duration during the ordering process.

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